Professional Summary
Product and customer insights professional with 7+ years of experience influencing product strategy, discovery, and development across fintech, SaaS, e-commerce, and benefits platforms. Skilled at translating qualitative and quantitative insights into product decisions and partnering across product, design, engineering, and business teams to solve customer and business problems.
Experience
Mobile Expert at T-Mobile
September 2025 - Present
Track recurring operational issues during the U.S. Cellular integration, documenting patterns and sharing what I find to help teams resolve issues and prepare for changes.
Work across retail teams to communicate process changes and help maintain a consistent customer experience throughout the integration.
Product Owner at KonnectMoor
June 2024 - Present
Own product and UX strategy for early-stage consumer apps, using market research, user needs, and business goals to define requirements, user flows, and feature decisions.
Research the market and competitive landscape for Kollide and LuvLetters to understand target audiences, identify gaps, and help prioritize features.
Independent Research and Strategy Consultant
September 2020 - Present
Conduct research and behavioral analysis for clients to understand their customers and audiences and recommend ways to improve products, experiences, and business strategy.
Examine customer behavior and engagement patterns to uncover friction points, understand what's driving them, and identify opportunities for growth.
Senior UX Researcher at PayPal
March 2022 - March 2023
Planned SMB research across Germany, France, and the UK, defining participant criteria and coordinating translation needs with global UXR partners.
Helped develop more inclusive research practices to improve representation and accessibility for underrepresented groups and people with disabilities.
UX Researcher at Booksy
March 2021 - February 2022
Uncovered payment delays and transaction fees as key barriers to POS adoption. Product changes based on the research helped increase adoption by 35%.
Built Booksy's first UX Research function, creating the templates, documentation, and processes needed to make research part of product development.
UX Researcher at Alight Solutions
July 2019 - November 2020
Used surveys, diary studies, and focus groups to understand how employee needs were changing during COVID-19 and where benefits programs could better support them.
Turned customer feedback into prioritized improvements, working with product and design teams as changes moved through development.
UX Researcher at Sears Holdings
August 2016 - July 2019
Conducted customer research across search, product detail pages, appliance delivery, and order management to identify opportunities to reduce cart abandonment, improve search usability, and streamline post-purchase experiences.
Led four rounds of iterative usability testing with 26 participants to guide the redesign of Sears' checkout experience, helping reduce the purchase flow from more than 12 pages to a single page.
Education
DePaul University
Masters of Science in Human Computer Interaction
Indiana University - Bloomington
Bachelors of Science in Applied Health Science
View my full resume below.